Privacy policy

Last updated on October 13, 2021

The privacy policy describes how Kreyolida collects, uses and protects your personal data. The user acknowledges the ability to consult, access, limit, modify, and delete this information at any time before using the features of the Kreyolida website.

Please take the time to read our practices in this matter of confidentiality.

Personal data at Kreyolida

Respect for private life is a fundamental right at Kreyolida. Data such as your name is personal data that can be used to identify you. The privacy policy describes how a company handles personal data, whether you interact with us on our websites including email and telephone or when you visit our stores. The privacy policy below applies only & nbsp; to the kreyolida.com website and not to how third parties use personal data.

Your privacy rights

At Kreyolida we respect your right to consult, access, limit, modify and delete your personal data. We offer all of our clients, without exception, the exercise of your privacy rights. Kreyolida undertakes not to sell your data to any third party, company, natural or legal person. To exercise your privacy rights and choices, go to kreyolida.com/pages/contact for Kreyolida. If the Privacy Policy page is not available, you can submit questions about your privacy rights at kreyolida.com/en/pages/contact/. We may not always be able to comply with your request, for example if you request to delete your transaction data when Kreyolida has a legal obligation to keep track of this transaction. We refuse to comply with requests regarding the legitimate use of data for anti-fraud or security purposes. For example, accounts investigated for security reasons will not be deleted. If you are from California, if you cannot access the Kreyolida Privacy Policy page, you can submit a request at kreyolida.com/pages/contact/

Personal data that Kreyolida collects

We only collect the personal data necessary for the successful completion of your orders. The personal data that Kreyolida collects depends on how you interact on Kreyolida.

When you create a Kreyolida account, purchase a product, contact us (including through social media), or otherwise interact with Kreyolida we collect the following data:

  • Account information  : your email address, your order history, passwords, as well as details relating to the account
  • Statistical information : statistics on your activity on the Kreyolida site, connection data, the last products you have consulted to establish recommendations , statistical data on purchases and transactions of products and services of Kreyolida
  • Personal information  : name and surname, age, e-mail address , home address, phone number or other contact details
  • Payment information  : your billing address and method of payment. Kreyolida does not collect data such as bank details, credit and debit card details, your check details. Contact details from bank card transactions are scripted.
  • Usage data  : search history, interaction with products, performance data and any other usage data
  • Location data such as IP address only for language selection and shipping cost estimate
  • Identity document data  : In French jurisdiction, it is forbidden to sell alcohol to minors, we may ask you for a identity document, but only in certain cases, for example, when purchasing alcohol regardless of brand and category, or concerning a suspicious transaction.
  • Contact information : Data of your communications and interactions with customer service including through the telephone and social media
     

Note that you have the right to refuse to provide us with the personal data that we request from you, but we will not be able to process and provide you with our products and services, or even answer your questions.

Personal data that Kreyolida receives from other sources

Kreyolida does not receive any personal data about you from other individuals, companies rises or third parties acting under your direction, partners who work with us.

Use of your personal data

We use personal data to deliver our products, process your transactions, communicate with you, for security and fraud prevention purposes, and to comply with the law. We only use your personal data for the conditions mentioned herein. By continuing to interact with Kreyolida, you give your consent to the use and processing of your data. We may also process your personal data when we believe it is in our legitimate interest or that of third parties.

We collect personal data necessary to provide our services, which may include personal data collected for customize or improve our offerings, for internal purposes such as audits or data analysis, or for troubleshooting purposes. For example, if you want to place an order through the Kreyolida online store, we collect data about your visits to provide recommendation content.

To process your transactions, Kreyolida needs to collect data such as your name , your purchase and your payment information. To respond to communications, contact you about your transactions or your account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important mailing campaigns, such as communications about purchases and changes to our terms of service and policies. As this information is important for your relationship with Kreyolida, you cannot object to the receipt of these important notifications.

To protect against fraud, including to protect our customers.

To comply with applicable law, for example to meet tax or reporting obligations, or to comply with a legal government request . Kreyolida does not use algorithms or profiling to make decisions that could significantly affect you without the possibility of human verification. Kreyolida retains personal data only for as long as necessary for the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We keep your personal data for as long as necessary for the purposes described in this Privacy Policy and our service-specific privacy summaries. In order to estimate these durations, we first carefully consider whether there is a need to retain the personal data collected and, if we establish such a need, we endeavor to keep it only for the shortest period of time permitted by law. .

Sharing of your personal data by Kreyolida

We do not share any personal data about you with our partners, or other third parties under your direction. We do not share personal data with third parties for marketing purposes. Kreyolida may use third parties to act as service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivery of products to customers. Kreyolida service providers are required to process personal data in accordance with this confidentiality commitment and our instructions. They may not use the personal data we share for their own purposes and must delete or return the personal data after satisfying our request.

Kreyolida may sometimes collaborate with third parties to provide services or other solutions. For example, financial solutions such as installment payment solutions are offered by Kreyolida and our partners.

We may also disclose information about you if we believe that for national security, law enforcement or other matter of public interest, disclosure is necessary or appropriate. We may also disclose information about you, if legally warranted, if we believe such disclosure is reasonably necessary to enforce compliance with our terms of service or to protect our business or users, or case of reorganization, merger or sale.

Data protection on Kreyolida

We use administrative, physical and technical security devices to protect your personal data, taking into account the nature and processing of personal data, as well as threats. We are constantly seeking to improve these security features to ensure the security of your personal data.

Cookies and other technologies

The website and Kreyolida's online services use cookies and other technologies, allowing us to analyze user behavior. First, for security and fraud prevention purposes, and second, to indicate which parts of our sites are visited the most, which facilitates and measures the effectiveness of our products and services. Cookies allow us to maintain network traffic to and from Kreyolida's systems, including helping us detect errors. These cookies are set as necessary to provide a specific feature or service that you have accessed or requested. They allow us, for example, to display our websites in the correct format and language, to authenticate and verify your transactions, and to preserve the contents of your shopping cart when you shop online at kreyolida.com.

Other cookies allow us to understand how visitors interact with our sites and online services, including helping us to measure the effectiveness of internet ads and searches. We also use these cookies to remember the choices you make while browsing, in order to provide you with a personalized experience. We also use these cookies to remember the choices you make while browsing, in order to provide you with a personalized experience. If you would prefer that Kreyolida not use cookies, you have the option of deactivating them. Consult your provider to find out how to deactivate cookies.

Note that certain features of the website may no longer be available if cookies are deactivated. We also use other technologies that allow us to achieve similar goals. For example, our emails contain destination URLs which when you click on one of these URLs, you are transferred to another server before arriving at the landing page of our site. This click-through data is tracked to determine the reach of our email campaigns. This type of data that we collect using cookies and similar technologies is considered non-personal data by local law.

If you do not want to receive ads targeted based on your centers interest on the part of Kreyolida, you may choose to opt-out, which will prevent your Kreyolida email address from receiving such announcements, regardless of the device you are using. On your device, you can unsubscribe by clicking on "Unsubscribe" located at the bottom of each ad. You can always consult the announcements in our social networks.

Exercise your rights and contact

If you have any questions regarding the practices in this matter privacy policy on Kreyolida, or if you would like to contact an advisor or submit a complaint, you can contact us at kreyolida.com/pages/contact.

Kreyolida takes your privacy questions very seriously . Your requests, remarks and suggestions are taken into account and implemented as soon as possible. Find above quoted as well as in our general conditions of sale , all the information on possible appeals. In the event of a major modification of this undertaking, we will contact you directly regarding the modification.

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